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Unfortunately Electric Cleaner Company products are, at times, advertised and sold by companies that are not authorized and are not educated and prepared by Electric Cleaner to sell genuine K 9 products. K 9 products obtained by these companies are not purchased from Electric Cleaner Co., but may instead be obtained through a secondary “gray” market. These goods could possibly be defective, damaged, “B” stock goods, counterfeit products, or even stolen goods.Please Note: Any product purchased from an unauthorized reseller may not be eligible for the manufacturer’s limited warranty.
Electric Cleaner strongly urges consumers to only purchase from Authorized Resellers . Amazon.com is NOT an authorized reseller. Some merchants on Amazon Marketplace may be authorized.
All Electro Groom, Rapid Groom & Circuiteer dryer orders are final. No returns accepted. All Warranty Claims are handled by the factory (800) 456-9821